frequently asked questions

Find quick answers to the most common questions about orders, delivery, customization, and returns.

FAQS
What customization do you offer?

1. Some products on our website include built-in personalization options (such as name, date, color, or message).

  • Simply select your customization directly on the product page
  • Add the item to cart
  • Complete checkout

These products are clearly marked as customizable.

2. If you’re looking for a complete customized gift (a full box, basket, or arrangement):

  • Visit our Customized Gifts page to get inspired
  • Then contact us via WhatsApp or Instagram

You can share:

  • Occasion
  • Budget
  • Recipient details (age, gender, preferences)
  • Any ideas or inspiration (or even “I’m not sure”)

We’ll guide you step by step and design a gift just for you.
How long does it take to prepare my order?

Our gifts are handcrafted with care and intention.

  • Ready-made items: 1–3 business days
  • Personalized or custom orders: 3–7 business days

If your order is time-sensitive, please contact us before placing your order, and we’ll do our best to accommodate you.
Do you deliver across Lebanon?

Yes, we deliver all over Lebanon.

International delivery can also be arranged upon request. Kindly contact us for rates and estimated timelines.
How much is delivery?

Delivery fees vary depending on the location and will be:

  • Displayed at checkout, or
  • Confirmed with you during order confirmation.
Can I return or refund my order?

Due to the nature of our work, returns or refunds are not available for:

  • Personalized items
  • Custom-made arrangements
  • Perishable items (edibles, skincare, etc.)

This policy is in place for hygiene, safety, and customization reasons.
What if my order arrives damaged or incorrect?

If there’s an issue, please contact us within 24 hours of delivery and provide:

  • Photos of the item
  • Photos of the packaging
  • A brief description of the issue

After review, we may offer:

  • A replacement
  • A repair
  • Store credit

Each case is handled with care and fairness.
What payment methods do you accept?
  • Prices are listed in USD
  • Cash on Delivery is available
  • Full payment via Whish is also available
Can I customize a gift without knowing exactly what I want?

Yes — and this is very common

If you’re unsure, you can simply share:

  • Occasion
  • Recipient age & gender
  • Budget
  • Preferred vibe (soft, luxury, fun, minimal)

We’ll take care of the rest.
Can customized items be returned or refunded?

No.

Customized and personalized items are non-refundable and non-returnable, as they are made specifically for you.
Still have questions?

We’re always happy to help — before and after your order.
Feel free to reach out anytime.

Contact Us